Business AI

According to Microsoft, an "active Copilot user" is one who "performed an intentional action for an AI-powered capability in Copilot within Microsoft Teams, Microsoft 365 Copilot Chat (work), Outlook, Word, Excel, PowerPoint, OneNote, or Loop."

It makes sense to track Copilot use – those licenses aren't cheap – but benchmarking adoption may be seen by some as a step too far for something still struggling to prove its worth, especially with the risk of turning it into a leaderboard game.

Microsoft is trying to opt its home users of Office 365 into Copilot by stealth. But businesses just aren’t buying Copilot. By August, just 1.81% of the 440 million Microsoft 365 subscribers had paid for Copilot — just under 8 million enterprise customers. [Where’s Your Ed At]

Microsoft is now telling home users to bring their home license into the office and use it at work — “even if their work account doesn’t have a Copilot license.” [Microsoft]

AI tech shows promise writing emails or summarizing meetings. Don't bother with anything more complex

A UK government department's three-month trial of Microsoft's M365 Copilot has revealed no discernible gain in productivity – speeding up some tasks yet making others slower due to lower quality outputs